Hooter Sales strategy
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Article by Mark Anthony
Sales Killer # 6: An Uneducated Prospect does Not Buy Agents and sales reps are often “stuck” with inventory because the prospect does not see the value and the opportunity that is in front of them. Profits do not need to be sacrificed on slow moving inventory because of price cuts. Sometimes the simplest solution is to tell more prospects about the opportunity, educate them on why it is an opportunity and then sell them on the value of the opportunity.
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Sales Killer # 7: Making doing Business with you Difficult I’m amazed how many sales reps and agents make doing business with them difficult.* Are all calls handled extra courteously or just patched through? __________* Are questions handled comprehensively or with simple basic responses? _______* Are you truly an expert that inspires confidence? __________________________* Are your hours and availability putting the customer’s schedule first? __________* Is personality, charisma and fun infused into customer interaction? ____________* Everyone claims they offer good service, how can you give your customers an experience? _______________________________________________________
Make working with you fun and pleasurable. Be 100% there for your customer and truly give 100%.
Sales Killer # 8: Failing to Always Offer the “Reasons Why” When presenting offers, showing properties or working to get an exclusive, you always need to give prospects a compelling reason to move forward. Whether the price is higher or lower, the property is in move in condition or needs work, near transportation or far from it… you must always give and emphasize the reason why there is a value.
DO NOT rely on the prospect seeing the obvious. DO NOT assume they understand the value and know the reasons why their needs are being met.
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Always be credible, clear and honest with impeccable integrity in presenting your reason why you are presenting a valuable offer to work with you.
Sales Killer # 9: If it aint Broke don’t Fix It Many reps, agents and firms have powerfully effective marketing tools and campaigns that are highly effective but are abandoned for the “new improved” marketing tool.
If you have a marketing tool that pulls a profitable return on your marketing investment keep working with it. You can expand your marketing tool but don’t trade what works for what might work. When interviewing countless businesses that have had success it is amazing how many of them have stopped doing what works because it just seemed old and routine. Even worse, they were just too lazy to implement the strategy repeatedly and choose doing nothing or shooting from the hip approach to sales and marketing instead.
Remember TEST, TEST, TEST and USE WHAT WORKS.
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Sales Killer # 10: Overlooking your Audience Many people can benefit from your services and expertise but not everyone is your ideal prospect. Where does 80% of your business come from?______________________
Have your ads, sales and marketing campaigns be geared to the 80% that makes up the core of your business.
* Take time to learn the core of your business.* Craft your ads and sales strategy to speak directly to them and their needs.* Create compelling headline that speaks to your prospect* Avoid vague generalizations, especially those that speak of your facts rather than prospect benefits.* Use the body of your ad to build credibility on how the prospect’s needs will be satisfied.* Tell your prospect how to take action.
Be direct, offer value and sell with clarity Avoid cute to be cute. Avoid generalizing and common phrases. Avoid saying something everyone else can say too.
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Sincerely,
Mark AnthonyPresident, Training For Success347 5th Avenue New York, NY 10016212 683 1834 Mark@salestraininganddevelopment.com http://aaatrainingforsuccess.com/http://www.salestraininganddevelopment.com/
About the Author
For over 20 years Mark Anthony has helped professionals, institutions, corporate sales and customer service teams break out of the box and find innovative solutions that lead to breakthroughs in sales, productivity and goal achievement.
He lectures at conferences, Universities, was also published in numerous business publications and has appeared on many radio and TV business programs including CNN-FN and CBS News.
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Related Sales Strategy Articles
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Article by Louis Jordan
Knowledge leads to confidence and confidence leads to better performance. During your meetings your Team should strive to:
Know their customers better than anyone else
Know their products better than anyone else
Know their competition better than anyone else
I understand the amount of pressure many of you are under to attain quota and sales goals. I have also experienced the urges generated by that pressure to focus exclusively on the present, on the numbers.
Too often, in our attempts to keep our teams focused on “this month’s quota”, today’s performance or to make sure we are not “keeping them out of the field” we simply fail to provide them with tools for tomorrow.
Do not take this the wrong way. Staying in the present, not clinging to past victories or worrying about future issues is essential for great sales people. But, you are no longer a sales person, you are now their leader and, as a result, you need to be looking toward the future for your team to ensure they are prepared for it.
As an example, take a moment to think about how Tiger Woods approaches his profession. When competing in a golf tournament, the only thing he thinks about is his current shot. He never worries about what happened on a previous hole, or concerns himself with what will happen later in the round.
He is focused exclusively on the present.
He can only focus on the present because during his practice times he is able to learn from past experiences and look forward to future challenges.
He will work on specific shots for specific holes on specific golf courses he is scheduled to play in the future. So that when he reaches that hole he has already hit the shot hundreds of times and has complete confidence in his swing.
During his practice time he will also focus on areas of his game that he feels need improvement – thinking back to where he dropped shots in previous rounds. How he practices, and the fact that he does actually practice, allows him to fully focus on the present when competing – he is confident that he is prepared for anything, so he can relax, he can focus and execute his plan.
As their leader you MUST create an environment during meetings that allows your sales reps to become confident, prepared and relaxed, so they can focus and execute their plan.
One of the best tools I have used with my teams to increase their knowledge is a short quiz. Often referred to as the “dirty dozen”, it contains twelve questions about products/policies, customers and competitors.
The team is given ten minutes to complete the quiz, in silence, so they are forced to think for themselves. Upon completion I would call on each member of the team to read a question and provide an answer. If you are animated about the answers, whether right or wrong your team will join in the fun and start calling on each other.
If you have a member of your team who struggles with policies or keeping up with current products, assign them to produce the quiz for a few weeks. You will quickly see an improvement in their knowledge, confidence and performance. If you announce that the person with the lowest score produces the following weeks quiz the level of competiveness increases and the whole concept takes off.
But, be consistent – if you decide to institute a quiz you need to have it on your agenda for every meeting, you should not cancel it because you are struggling for numbers. This is a tool for tomorrow’s business. Do not sacrifice it because you are concerned about today.
For more information on this subject, and others like it, please join us at http://www.integrity-sales-leadership.com/Effective-meetings.html
Our goal is to provide honest recommendations on all aspects of sales and leadership, including:Sales Strategies, Integrity, Cold Calling, Telemarketing, Leadership
About the Author
My colleagues and I decided to build the type of site that we would like our sales people to use. It has integrity as it’s corner-stone and relies on real Sales People, real Sales Leaders and Industry Experts for its content. We would be honored if you visited us.
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Gerhard Gschwandtner of Selling Power Interviewing me on the book – The Market Has Changed Have You?
Gerhard Gschwandtner of Selling Power Interviewing me on the book – The Market Has Changed Have You?
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Article by Ian Segail
Continuing with the Three Strategies Sales Leaders Must Employ to Get Sales Firing Again in this article we look at sale strategy number 2.
Strategy # 2
Look for sales closest to the “bulls-eye!”
Imagine standing front on and facing the circles of a target. Imagine the “bulls-eye!” in the middle is where the money is. The circle just out side the bulls-eye represents your existing customers, let call them A’s. They are the ones closest to the money. The next circle represents those customers that have bought from you occasionally, let call them B’s. The circle just beyond the B’s are your C’s and they represent those prospective companies you have targeted but have yet to buy from you. Then outside of your C’s we have the D’s. These are prospects we have yet to consider.
Once again, as simple as this practice may seem, it is often neglected. When we need more sales, where do we go looking? Out there in D, E, F, and G land. Start looking for business closest to where the money is. Your sales opportunity is to expand your influence within your A and B customer’s organizations and earn a higher percentage of their business. According to the 2008 CSO Insights Sales Performance Optimization Report only 33.6% of C.S.O’s interviewed were able to farm additional revenues from their existing customer base, and that was last year during a comparatively good market!
Your role as sales manager is to help your salespeople identify where you have previously left money on the table. What are the opportunities with your A, B and C companies? Go work there! Let your Marketing department figure out how to bring the D, E, F, and G prospects in to where the C’s, B’s and A’s reside. If your salespeople can’t answer the questions in Strategy 1 with your A’s B’s and C customers, you have work to do. Have your people renew old relationships. Have them beat the bushes for new opportunities you have yet to capture with your A’s, B’s and C customers. They live closest to where the money lives. Go get em’!
Look out for strategy n#3 coming soon.
About the Author
Ian has an insatiable hunger for studying sales, selling and people management and has passionately pursued answers to the question “How come some people can sell and most can’t?”
Download his latest white paper on “Why sales training doesn’t work” from http://www.salestutor.com.au/Content_Common/pg-tools-and-resources.seo
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Article by Christian Del Monte
In Part I of “Best Internet Marketing Strategies”, I described some basic guidelines for creating an effective Internet marketing strategy for product and service based business models. In this column, I would like to examine online affiliate marketing and how one can compete in the sea of affiliate arbitrageurs.
What is online affiliate marketing?Online affiliate marketing, for the purpose of this writing, describes the act of marketing a product or service that is owned by someone else for the sole purpose of making a commission or some other satisfying equal benefit.
Generally speaking, most successful affiliate strategies employ arbitrage as a model for monetary gain. That is purchasing one resource that can be immediately resold for a profit. You probably have come across some online models such as these:
· Affiliate Networks- ClickBank or Commission Junction· Lead Generation Networks- home, auto, medical, mortgage, etc. (www.insureme.com)· Advertising Networks- Google’s Adsense or Yahoo!’s Advertising
Similar Strategies, Worlds ApartOnline affiliate marketing strategies are very similar to traditional product and service strategies in that the basic fundamental marketing concepts apply. One still must consider variables such as:1. Budget2. Regionality of market3. Target audience4. Core competencies5. Website (functionality, ease of use, and conversion friendliness)
The context however differs in that the “action” takes place on the affiliate or partnering Website. Therefore, the above variables must be invariably in sync with the value proposition of your affiliate and communicate joint benefits. The Website objective on the other hand, is to seamlessly transfer prospective buyers from the partnering site to the affiliate in a way that maximizes conversion behavior. In contrast, traditional online strategies typically aim at keeping the visitor on the page and thus making the content sticky.
Benefits of Online Affiliate MarketingOne of the major benefits affiliate marketing is lowered risk. Risk in this marketing model is shifted to the affiliate whom assumes risk for ultimately creating and maintaining the sale.
Another equally attractive benefit is that partnering site is exempt from carrying any Inventory and only must focus on online marketing efforts.
Lastly, online affiliate marketing can be lucrative when successfully executed. For some Websites, this is the only source of revenue, which can even surpass the sites primary objective.
“Work from home and earn 00′s while you sleep!”Its easy money, so why doesn’t everyone do it? Unfortunately, the Web is full of too many get rich quick programs that promise big returns in exchange for little effort. You know…the American way! But in the sea of affiliates there do lie opportunities for those who are willing to work form them. However, affiliate marketing isn’t for everyone. Just like any other strategy, it requires a great deal of thought and resources to market successfully. If you’re looking for the get quick riches, it’s a die-hard game that’s played best by the ones who wrote the book.
Affiliate strategies can also be difficult to execute given the amount of affiliates competing against one another. In addition, this increased competition inflates marketing costs associated to the advertising vehicles used to promote the affiliate. For example, if you plan on advertising via pay-per-click, keyword costs can be very high for generic terms thus pushing affiliates to buy keywords that carry less competition. When many affiliates go to purchase the same keywords, this in effect inflates the keyword market. Worst of all, more money for the affiliating site means that keyword costs will continue to rise.
So how can I compete?If your going to compete in the affiliate world, there are two key factors that will equal success:1. Quantity of quality targeted traffic that provides ROI2. Solid online objective in persuading visitors to click on your affiliate sites
The first factor relates to how relevant your audience perceives your value proposition in relation to what they are seeking. Quantity refers to the amount of targeted visitors you can attract that works to your ROI model. The most successful affiliate marketers can calculate their ROI attributed to their online marketing efforts on the micro level. Moreover, if the ROI is determined to be positive, the game quickly turns into numbers.
The second factor relates to how well your Website can persuade visitors to click on affiliate links, which in turn means commissions. However, without executing the first key factor successfully, all the traffic in the world to your affiliate will not translate into the desired outcome. Here are some things to consider when optimizing your website for your affiliate strategy:
1. Website communicates similar value proposition of the affiliating site2. Website clearly directs traffic off site to the affiliate3. Advertisements and marketing efforts are in sync with the website objective4. Website is resource oriented and not “spammy”5. Website look and feel is in keeping with competitor sites
SummaryFinding the ultimate online affiliate strategy can be challenging. After all, if it were easy, not only would everyone be doing it, they also would be making tons of money. I suggest that you first start by examining the affiliate’s chosen business model before diving in with both feet. What is their value proposition? How can you make use of that proposition, yet still be unique in the market place? (If your not, who would want to do business with you?) As I stated earlier, affiliate marketing isn’t for everyone. However, you your strategy is solid, you might find yourself writing the book for others to follow.
About the Author
Christian Del Monte: creator of iBlogMarketing Internet Marketing Blog and Director of Operations for TMA E-Marketing has a B.S. degree in Marketing from Minnesota State University, Mankato. In addition, Christian has over 10 years in personal sales experience and has directed the operatio
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Article by Len McDowall
In this continuing series of articles on how to write a Business Plan or Information Memorandum to raise capital, Part 5 discusses business plan content specifically ‘Market & Market Strategy’.
Market and Market Strategy
This is another important section of the business plan as it sets the scene for the rest of the plan by estimating total available market size and the share the venture’s product or service has a substantial market in. Preferably the target or established market is in a growing industry that can achieve sales despite existing or likely future competition. This section of the business plan provides the basis of projected turnover which will determine the dimensions of the venture and will influence the amount of finance sought.
Owing to its importance, this section should be prepared first, with time and care being spent collecting market data regarding overall size and growth rates, and presenting facts, figures and their source wherever possible. Concentrate on the market segments which specifically relate to the products or services offered rather than more general analysis, as prospects and trends directly applicable to your business may not be representative of the market as a whole. Extracts from relevant surveys where available or statistics which you have gathered should be appended to the report as supporting information. In situations where either a market is being entered for the first time or a new market is being created, actual experience cannot be used for comparison. Here it is even more critical to undertake relevant research to comfort the venture capitalist regarding the reasonableness of sales projections.
The ‘Market’ section needs to address the following:-
1. Customers
* Who are the existing or anticipated customers for the product or service?
* What is the basis of their purchase decision: price, quality, services, personal contacts or some combination of factors?
* Indicate potential customers who have expressed an interest in purchasing the product or service and why.
* Similarly, indicate potential customers who have shown little or no interest in purchasing and explain why.
* Explain how negative customer responses will be overcome.
* Consider what customers expect in the way of price, quality and service.
2. Market Size and Trends
* What is the total size of the current market for the product or service offered? Indicate the source of the estimates.
* Is the market, expanding, contracting or static? (Discussions with customers, distributors, dealers, agents and sales representatives may prove useful in determining both market size and trends).
* If the intention is to sell regionally, a regional breakdown should be given.
* Indicate the major factors affecting market growth (economic, industrial, political, climatic, population shifts).
* Seasonality and how the effects on the business can be minimized.
3. Competition
* Make a realistic assessment of the strengths and weaknesses of competitive products or services and name the companies which supply them.
* Compare competing products or services on the basis of price, quality, performance, service, warranties and other relevant features.
* Indicate the current advantages and disadvantages of competing products or services and say why they are not fully meeting customer needs.
* Highlight your three or four principal competitors and explain why customers buy from them. Indicate why the venture will be able to compete favorably and take market share from them, and what responses this will provoke from them.
4. Estimated Market Share
* Summarize the features of the product or service which will enable it to be sold in the face of existing and potential competition.
* Highlight customers who have made or are prepared to make purchase commitments and indicate future major customers and why they will become so.
* Based on this customer intent and the assessments made so far in points 1, 2 and 3 above, estimate what share of the market the company is aiming to achieve in the next three years. The anticipated growth of the company’s sales and its estimated market share should be related to the growth of the industry, customers and strengths and weaknesses of competition.
5. Market Strategy
Explain how you intend to achieve sales targets. This should cover overall marketing strategy, pricing distribution, after-sales service and advertising, detailing what is to be done, how it will be done and by whom.
6. Overall Marketing Strategy
This should be developed from market research and analysis and outline the general marketing philosophy and strategy to be adopted.
* Which customers will be targeted for sales efforts, initially and thereafter.
* How customers will be identified and contacted.
* Where the company intends to be positioned versus the competition (i.e. by way of price, quality, response, etc).
* Whether sales will be generated regionally, nationally or internationally, and the timetable involved in graduating from one to another.
7. Pricing
This is a critical aspect as the ‘price must be right’ to allow market penetration, sustain market position and generate profits. If products or services are superior to competitors, investors will be surprised if the price is below theirs. Two things should be remembered here:
i. Costs always tend to exceed expectations (“Murphy’s Law”) and
ii. Price cuts are more acceptable than price hikes.
Since both of these imply pressure on gross margins it is important to demonstrate that the pricing policy adopted will generate net profits after all direct and indirect costs, allowing for possible future price competition.
8. Sales Strategy
How will sales be achieved and by whom?
* Will the company use its own sales force, sales agents, distributors, OEMs (original equipment manufacturers)?
* What incentives will be given to stimulate maximum sales efforts by internal sales people and by third parties?
* What is the longer term intention with regard to an own sales force?
* How are distributors/dealers attracted and chosen and what are the terms of trade?
9. After Sales Service
If the intention is to offer a product which will require services and warranties, indicate the importance of these in the customer’s purchasing decision and how the commitments will be met. Detail any service charges to be rendered and compare your after-sales service with that provided by competitors.
10. Advertising and Promotion
Describe the approach that will be adopted to generate sales leads by creating customer awareness, i.e. exhibitions, trade magazine advertising, direct mail, promotional literature, advertising agencies, etc. A schedule of the costs should be presented in an appendix.
The content of Business Plans will be further covered in subsequent articles by Len McDowall.
© Len McDowall, Integral Capital Group 22nd October, 2007www.integralcapital.com.au
About the Author
Len McDowall has extensive experience in all facets of financial management with a particular emphasis on structuring and negotiating joint ventures and capital raisings. Len McDowall and his partners established the Integral Capital Group (www.integralcapital.com.au) which specialises in mergers and acquisitions, public floatation’s and capital raisings.
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www.IMTechniques.com Domain Flipping – Part 6 of 7 – Planning A Sales Strategy
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Article by Christian Del Monte
Researching the best Internet marketing strategies is a bit of a task. Why? Because most Internet marketing companies don’t want to share their strategies with you! Instead they want to sell them. So scouring the Web usually leads to lose ends and service puffery. So what are the best Internet marketing strategies?Well honestly, the question itself is flawed. Lets think about it. What works best for one, doesn’t necessarily mean it will work for another. So lets start with the basics, shall we?What exactly is your business model? Are you selling a product? A Service? Or trying to promote an affiliate? If you’re trying to promote a product or service, generally speaking your strategy will be very similar. If you’re an affiliate, that is one that is promoting a product or service that you don’t own, the basic strategy is related in that you are still trying to promote “widgets”, however your web strategy will be fundamentally different. Lets discuss products and services (part I). We’ll discuss affiliate-marketing strategies more in detail in part II of this writing.Products and ServicesIf you’re trying to promote a product or service, we must first look at its stage in the product life circle. (I know, you didn’t want to get the marketing book out, but we are!). If you’re offering is in the midst of the introduction stage, the need has not been fully identified yet, even though one may exist.This is important because most Internet marketing experts will tell you to start with “xyz” no matter what your offering is. Generally (PPC) or search engine optimization (SEO) being the culprit. The reason is usually their general effectiveness. Yes, search engine marketing is effective. No two ways about it. However may not be best if no one knows that your product is in existence. If this is the case, you might be better suited for some push strategies such as:1. Press releases2. Display ads (banner)3. Articles4. Podcasting5. Traditional push vehicles such as radio or TVIf your product offering is in the growth or maturity stage, search engine marketing can be highly effective. When considering search engine marketing, here are some basic items you may want to evaluate when creating your strategy:1. Budget2. Regionality of market3. Target audience4. Core competencies5. Website (functionality, ease of use, and conversion friendliness)BudgetingWithout getting into great detail into each item, budget comes to mind for most. On limited by budget, determining what to spend your money on can be a daunting task. I recommend that even the most budget minded start with pay per click advertising. My reasoning is that you can easily test the business model before you devote massive financial resources to it. In addition, if your paid advertising strategies soar, this can be a great guideline to base your search engine optimization efforts on.Regionality, Target Audience, and CompetenciesRegardless of budget, your website should include a regional focus (if applicable) and speak in a language that resembles your target audience. In addition, content is best utilized if it describes your core competencies that give your visitors a reason to buy from you.The WebsiteWebsite functionality and ease of use are a good foundation to any successful strategy. As a general rule of thumb, your website should be in keeping of your competitors and direct the target audience to the action you would like them to take. The KISS principle (i.e. keep it simple stupid) cannot be overstated enough in the above items. Concentrate your efforts on benefits to the end user and you will reap rewards of victory.Search engine marketing nevertheless, does have limitations such as:· Low regional search traffic resulting in slowed results· Local targeting issues (which at the time of this writing is being best served by Google)· Keyword targeting issues· Budget constraints· Competitive saturationShortcomings Of Regional TrafficRegionally based strategies may fall short due to low search volume followed by targeting issues. Currently, Google paid advertising does offer some great local targeting tools due to their unique ability to target end users via their IP address. Yahoo! on the other hand, relies on local keyword filters that are based on cities that you include in your service area.Whether you decide Google or Yahoo! as your regional search partner, you will likely find that some industries suffer from low traffic volume.Keyword Targeting IssuesKeyword targeting issues arise when a keyword either has multiple meanings or the market is sticky to a particular offering within the keyword scope. For example, the keyword “marketing professionals” could imply a business looking for one or an industry professional looking for a job.In the case of keyword stickiness, the website owner can find the market stubborn to buy its offering if its not tailored to the masses. For example the keyword “pottery” could imply any price range. However, if 99% of the market is looking for pottery priced from -2 and your selling exotic pottery for 0 a pop, you may find yourself paying too much for what the market doest want.Budget Constraints and Competitive SaturationBudget constraints are pretty self-explanatory and are usually tied to competitive market saturation. An interesting fact about search engine marketing is that keyword prices are typically tied to market ROI. In addition, industries that are tough to compete in generally have a high ROI arbitrage model to blame.You probably have run across a few of the Websites in question yourself, such as the “Fill out xyz for 4 free quotes” or travel websites. Those companies can afford the high keyword costs due to the fact that they are reselling the same “xyz” to multiple vendors. This in effect makes it very difficult for companies marketing exclusively to compete against the giants.In SummaryThe above only describes some basic guidelines for effective Web marketing strategizing and is in no way intended to be the “law of the land.” However, what does come to light is that basic marketing strategies are the foundation for triumph in almost any business model and cannot simply be “cookie cut” from one grand Pooh-Bah of all online mediums. The best strategeer’s will continually employ new, measure results, and refine their strategies according to what provides the greatest overall benefit. If your looking for the best internet marketing strategy, scour the web no longer, because the best Internet marketing strategy lies within your grasp. Now its up to you to sell them!
About the Author
Christian Del Monte: creator of iBlogMarketing.com- Internet Marketing Blog and Director of Operations forTMA E-Marketing has a B.S. degree in Marketing from Minnesota State University, Mankato. In addition, Christian has over 10 years in personal sales experience and has directed the operations for TMA for the last 4 years.<br
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