Last week I attended a social media panel here in Kansas City. Most of the interest and questions surrounded the topic of brand and how to protect it. How do you protect your brand when it comes to social media? That’s a great question and one that Starbucks and Dominos wish they would have asked months ago.
Recently Starbucks and Dominos were both victims of brand sabotage and quickly learned hard lessons about the rate of speed with which a message can spread through social media. Just this last week, Starbucks was notified by a well-known blogger that their Miami location was posting inappropriate photos of their customers on Flickr. Months before that, Dominos had the most popular video on YouTube, but what was in that video was a detriment to a brand they’ve been creating for the last 50 years. Dominos had the video removed and I’m sure Starbucks is in the process of having the photos removed, but what damage was done in the interim?